Return & Exchange Policy

 

At Lavenchy, we gladly accept returns and exchanges if it fulfils the following criteria:

•  All requests for exchange must be placed within 7 days of purchase.
• The product(s) should be unwashed, unused and undamaged. All the labels should be intact and the product should have its original packing.
• Customer needs to return the product via traceable delivery i.e. courier or registered post on his own expense to our address. 
• Delivery Charges will not be refunded. 
• Exchange shipment charges will be paid by the customer.
• A photographic evidence is required in case of faulty/damaged product and should be sent at our Email or WhatsApp along with the order ID.

Refund

• Refund is only possible if the item is damaged, and can't be made otherwise. 
• After receiving the item, a refund slip will be generated. 
• Amount will be sent to the customer via bank transfer. 
• Shipping charges will not be refunded.